We came into this dealership for a specific car and ended up with a beautiful Audi A4. The girl who helped us was very kind even after us test driving a few cars. The whole process was wonderful. We settled on the Audi but the check engine light was on and there was an issue with the sunroof knob, we got a "we owe" to fix the problem that was causing the check engine light (not just reset the light) and get the sunroof to operate. We were told that we would need to make an appointment, to which we did and brought the car in a few days later. I was there for a little over an hour where they took my car and at first I was led on to believe that they were fixing the car that day and right there in front of Suzanne and the owner made arrangements to have my kids picked up and that I would need a ride. Well that changed and the car was brought back and I was told that they needed to order the knob for the window and that the check engine light was due to a computer chip getting wet when they washed the car.Long story short my final phone call Suzanne was really kind, understanding and sympathetic to how we had been ignored and not helped, I was supposed to get an update and a solution. That is the last I spoke with them I have sent two certified letters, both have been received, and I even made a complaint with the BBB and they even ignored them..... not one word has been written or spoken to me in effort to make things right, The car is in trouble because of this check engine light, I have been told by mechanics that is most likely a transmission issue. Let me be clear we bought the car on the condition that the window knob be replaced and the Issue with the check engine light be fixed and the light not just be reset. They issued a "we Owe" that has not been honored. Stay away verbal and written word does not mean a lot here. I am surprised with the great reviews from others they would allow my situation get to this point. oh we bought the car in December here we are in April with no solution and we are being ignored to no end. THESE PEOPLE ARE SCAMMERS....
All USA
We came into this dealership for a specific car and ended up with a beautiful Audi A4. The girl who helped us was very kind even after us test driving a few cars. The whole process was wonderful. We settled on the Audi but the check engine light was on and there was an issue with the sunroof knob, we got a "we owe" to fix the problem that was causing the check engine light (not just reset the light) and get the sunroof to operate. We were told that we would need to make an appointment, to which we did and brought the car in a few days later. I was there for a little over an hour where they took my car and at first I was led on to believe that they were fixing the car that day and right there in front of Suzanne and the owner made arrangements to have my kids picked up and that I would need a ride. Well that changed and the car was brought back and I was told that they needed to order the knob for the window and that the check engine light was due to a computer chip getting wet when they washed the car.Long story short my final phone call Suzanne was really kind, understanding and sympathetic to how we had been ignored and not helped, I was supposed to get an update and a solution. That is the last I spoke with them I have sent two certified letters, both have been received, and I even made a complaint with the BBB and they even ignored them..... not one word has been written or spoken to me in effort to make things right, The car is in trouble because of this check engine light, I have been told by mechanics that is most likely a transmission issue. Let me be clear we bought the car on the condition that the window knob be replaced and the Issue with the check engine light be fixed and the light not just be reset. They issued a "we Owe" that has not been honored. Stay away verbal and written word does not mean a lot here. I am surprised with the great reviews from others they would allow my situation get to this point. oh we bought the car in December here we are in April with no solution and we are being ignored to no end. THESE PEOPLE ARE SCAMMERS....