Budget Car Rental

They really don’t deserve any stars. My husband has hearing loss due to his time in the Army. When we got to the counter he explained to Monica the employee there that we had prepaid for a rental and we were there to pick it up. She demanded a credit card and told us we had to pay ANOTHER $100. I explained we already prepaid for the rental. She said the charge would be refunded. My husband asked why we were being charge again. She claimed it was in the contract and it was to prevent us from stealing the car. My husband said what! You have gps in cars. She said we’re right by the boarder and we are giving you a $30000 car and we need an assurance you will bring it back. My husband said fine take it, but this policy is wrong to enforce because no where in your contract does it say anything about this. She claimed it was in the small print. My husband pulled up the contract and showed it to her and said no ma’am it isn’t there. Then she got nasty claimed he was yelling at her and said she was not the one that does the website. I tried to explain that he had a hearing loss and he wasn’t yelling. She then practically threw a paper at him to sign and said something about damage to the car. He said asked her where the damage was and she said it was marked on the paper. It was hard to see and he said oh it’s hard to see your mark. She sarcastically said sorry I can’t do anything to please you. My husband said ma’am I’m just trying to explain that it’s hard to see. Then she went off on us and said he was yelling at her. I asked if she had a customer service number we could call. Then another worker came and called a manager on the phone and told the manager that he was yelling at them. I tried to explain again that he wasn’t yelling he had hearing loss. She refused to give us a customer service and refused service. We said wait you took our $100 she lied and said she gave it back and we could go across the street and see if they would give us a rental. I asked them why they were refusing to rent us a car. They said it was because he yelled at them. I said I’ve told you he has a hearing loss. That isn’t yelling he wasn’t even that loud. He did disagree that it was fair that we had to pay ANOTHER 100 to prevent us from keeping the car.