Ferguson Bath, Kitchen & Lighting Gallery

It Gets Even Better! Now you can pick out your appliances, lighting, fixtures and more, then walk out their door and walk right into Cabinet & Stone, Scottsdale's Premier Kitchen & Bath Design and Build Studio. Watch for their Grand Opening by end of February. Name Brand Appliance, Cabinets, Counter-tops and more.

Episode 168: You sent the wrong door pulls for the 8th time. The few door pulls that were correct had the wrong screws. We are still missing a light. We are missing light bulbs that were broken the first time you sent them, had an empty box the 2nd time you sent them, and were the wrong bulbs the third time you sent them. We are looking at using painters tape instead of cabinet pulls for the next 9-12 months. I honestly believe that if your company randomly sent items from random catalogs we'd be more likely to receive the items we ordered then the process that is in place now. I can't fathom how one company (I'm assuming this is a management on down issue), can get so many orders wrong in such a limited time. Please update your computer system to something that is post-1980s so we can see when our order is coming in. Please enable a computer system that lets you look up an order by, I don't know, a persons name? I know it's a radical thought. Please enable a computer system that lets you identify an item not by a random part number that is only associated by ferguson but a model name and number that exists in the outside world. To all the designers out there, stay away if you have any choice in the matter. To all customers, they will be nice at the front door, but everything beyond that is the most disorganized inventory and controls system you will ever see. Merry Christmas.