Maricopa County Assessor

Horrible web site! who manages this? he/she/they should be fired and someone competent should take over, AKH

I am disabled and my brain/body doesn’t work as well as it use to hence is why I am disabled. Today, I called the office because I received an email stating I was late on my taxes but I knew I paid them. So I double checked with my bank on the details on when/how I paid my taxes on my property. Which I did back in 09/2017. Then after waiting on hold for over 30 minutes, granted before I called I did try to figure it out why I got an email saying I was late before calling but, for whatever physically/mentally reason I couldn’t, so I decided I should call and speak to a person. Well that was a bad idea! The woman rep answered I think her name was Gigi she was so short with me, didn’t give me much chance to explain that I didn’t understand the email and that I had paid my taxes in full back in September, and that I am disabled. All she kept saying is that I should have looked online and I could have seen it was paid vs. waiting on hold for 30+ minutes then basically hung up on me. I worked many years at a call center before becoming disabled and I know my brain and or my body doesn’t work very well anymore but I do know that how she handled my call was very poor customer service. Just because things are available online doesn’t mean everyone understands or has access to them. If this female rep had given me a chance to speak vs. scolding me for not using the internet and holding up her que...I really don’t think it would have made a difference to this woman. Very rude! PS If I could give zero stars I would. This is all for the rep that answered the phone. I had no trouble paying online just the confusion over the email stating I haven’t paid yet. The reason for the entire call today!