"Through the years, we have moved a number of times, so these comments are made relative to prior experiences.
Never have we had such an unfavorable experience.
Several items, two of which were marked "high value" were damaged (one beyond repair) simply because of the poor job of packing......something under the control and supervision of McWhite's.
When the claim for damages was filed, the person sent to evaluate and confirm the damage said simply about one of the damaged items, "we just don't know what to do about it" leaving it to us to find someone who could repair a unique piece of art.
When the last of the boxes had been emptied we noted that there were four fishing rods missing, two of which were expensive, including one old split bamboo rod which cannot be replaced. A "trace" has yet to locate those rods and that claim remains unsettled.
These problems are a poor reflection on both North American Van Lines and, particularly, their local agent, McWhite's.
My biggest frustration, however, with McWhite's has been that after three separate attempts to speak to them about our problems we have received NO response."
After my fourth attempt to get a response from McWhite's, I received an email in which I was told that since a claim had been filed, McWhite's was in no position to respond.
Part of the claim has been settled. However, they are denying the part of the claim for the missing items saying that because we signed the acceptance document at the time of delivery, they have no responsibility.
I suppose the alternative would have been to hold the driver until every single box had been unpacked.
I could never recommend using Mcwhite's or any other North American agent based on our experience.
All USA
"Through the years, we have moved a number of times, so these comments are made relative to prior experiences. Never have we had such an unfavorable experience. Several items, two of which were marked "high value" were damaged (one beyond repair) simply because of the poor job of packing......something under the control and supervision of McWhite's. When the claim for damages was filed, the person sent to evaluate and confirm the damage said simply about one of the damaged items, "we just don't know what to do about it" leaving it to us to find someone who could repair a unique piece of art. When the last of the boxes had been emptied we noted that there were four fishing rods missing, two of which were expensive, including one old split bamboo rod which cannot be replaced. A "trace" has yet to locate those rods and that claim remains unsettled. These problems are a poor reflection on both North American Van Lines and, particularly, their local agent, McWhite's. My biggest frustration, however, with McWhite's has been that after three separate attempts to speak to them about our problems we have received NO response." After my fourth attempt to get a response from McWhite's, I received an email in which I was told that since a claim had been filed, McWhite's was in no position to respond. Part of the claim has been settled. However, they are denying the part of the claim for the missing items saying that because we signed the acceptance document at the time of delivery, they have no responsibility. I suppose the alternative would have been to hold the driver until every single box had been unpacked. I could never recommend using Mcwhite's or any other North American agent based on our experience.