Really sad to do this because I was REFERRED to this company by another company that was too busy to come out for a service call..... I called and setup a service call and was told that white mountain heating and cooling could come Friday but it would be in the afternoon. It's now 5 pm. I called about 4 and got no answer, called back at 457 and got peter.... I asked if he was still coming today and instead of saying - no I'm sorry I couldn't make it AND I was too busy to call.... sorry you were at home all day and I didn't value your time..... he said I can't make it today but I can make it tomorrow.... well since I didn't schedule you to come tomorrow I won't be there.... AND his tone was rude.... like I was imposing on HIM! To top it off I told him I would find another company and he yelled in a sarcastic tone" GOOD LUCK" I then hung up. This is a small community and neglecting to inform OR value people's time doesn't do too well for word of mouth business. Good luck to you Peter.
All USA
Really sad to do this because I was REFERRED to this company by another company that was too busy to come out for a service call..... I called and setup a service call and was told that white mountain heating and cooling could come Friday but it would be in the afternoon. It's now 5 pm. I called about 4 and got no answer, called back at 457 and got peter.... I asked if he was still coming today and instead of saying - no I'm sorry I couldn't make it AND I was too busy to call.... sorry you were at home all day and I didn't value your time..... he said I can't make it today but I can make it tomorrow.... well since I didn't schedule you to come tomorrow I won't be there.... AND his tone was rude.... like I was imposing on HIM! To top it off I told him I would find another company and he yelled in a sarcastic tone" GOOD LUCK" I then hung up. This is a small community and neglecting to inform OR value people's time doesn't do too well for word of mouth business. Good luck to you Peter.