Heather was very helpful. Got the rug home and sides are not straight. It’s too pricey for the crooked sides. Orig $700. Sale $350 for a 5 by 8 is too high with defects. I called and I can return it but I would keep it for a reduced price. She didn’t offer that. Taking back Wednesday .Disappointed as I love the color. Regarding managements response that employees are not authorized to apply discounts, good customer service involves giving management authority.
All USA
Heather was very helpful. Got the rug home and sides are not straight. It’s too pricey for the crooked sides. Orig $700. Sale $350 for a 5 by 8 is too high with defects. I called and I can return it but I would keep it for a reduced price. She didn’t offer that. Taking back Wednesday .Disappointed as I love the color. Regarding managements response that employees are not authorized to apply discounts, good customer service involves giving management authority.