My husband had an appointment on Dec 13, 2017. After 6 phone calls to retrieve his results from the end of December- Feb 5th, 2018 we still do not have information from his lab results.
Up until Feb 5th everyone was very apologetic, and assured us we would receive a call back from a medical assistant. On Feb 5th we reached a condescending individual named Amanda. She spoke over top of me and blamed my husband for not making a follow up appointment with the doctor to go over his results ( why was this not pointed out in the first 5 phone calls?) She told me there was not a case open and no record that we called 5 times prior.
Seeking fertility treatment is an emotionally draining thing to have to deal with, on top of horrible customer service and lack of information. I would not recommend this facility or Dr. Larson to my worst enemy for fertility treatment, or any type of treatment where your results are important to you.
All USA
My husband had an appointment on Dec 13, 2017. After 6 phone calls to retrieve his results from the end of December- Feb 5th, 2018 we still do not have information from his lab results. Up until Feb 5th everyone was very apologetic, and assured us we would receive a call back from a medical assistant. On Feb 5th we reached a condescending individual named Amanda. She spoke over top of me and blamed my husband for not making a follow up appointment with the doctor to go over his results ( why was this not pointed out in the first 5 phone calls?) She told me there was not a case open and no record that we called 5 times prior. Seeking fertility treatment is an emotionally draining thing to have to deal with, on top of horrible customer service and lack of information. I would not recommend this facility or Dr. Larson to my worst enemy for fertility treatment, or any type of treatment where your results are important to you.